Frequently Asked Questions:
What is your current turnaround time?
My turnaround time is the number of working days it takes me to create your handmade item before posting. Most orders are dispatched within 1-3 working days, but please always check the homepage banner for the latest updates (for example, during busy seasons like Christmas).
How do you ship orders?
I ship within the UK only. Orders are sent with Royal Mail Tracked 24 or Tracked 48 — you can choose your preferred option at checkout. You’ll receive tracking details once your parcel has been dispatched.
Do you ship internationally?
At the moment I don’t offer international shipping — UK orders only.
How will my order be packaged?
All items come ready to gift in your choice of an organza bag or a gift box. I aim to use recyclable and reused packaging wherever possible, so your order arrives safely while also being eco-friendly.
Do you offer gift wrapping or gift notes?
I don’t currently offer full gift wrapping, but if your order is being sent directly to the recipient, I’m happy to include a short handwritten note on the back of my business card. Just send me a message before or after placing your order.
How do I care for my jewellery?
Each piece is handmade with care, and a little upkeep will keep it looking its best:
Aluminium – Wash with warm water and mild soap, dry well with a soft cloth.
Copper – Can darken naturally; polish gently with a jewellery cloth if desired.
Stainless steel – Simply wipe with a clean cloth.
Sterling silver – May tarnish over time; restore shine with a silver polishing cloth.
Store jewellery in a dry place, away from direct sunlight, moisture, and chemicals such as perfumes and lotions.
Can I request a custom order?
Yes! Most of my items already have a personalisation box where you can add your details. If a listing doesn’t include one, or if you’d like something completely bespoke, just send me a message — I’d love to create something unique for you.
Do you accept returns?
I accept returns on non-personalised items if you contact me within 14 days of delivery. Items must be unused, in their original condition, and you’ll just need to cover the return postage. Once the item arrives safely back with me, I’ll process your refund.
Because personalised items are made especially for you, and earrings are non-returnable for hygiene reasons, they can’t usually be returned. However, if your order arrives faulty or damaged, please get in touch straight away and I’ll be happy to help put things right.